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Small packet: A packet or box in which an item is sent and that need to be closed and sealed in the presence of competent officials. Personal letters that are enclose in a small packed are close charged like other posted letter.

Postman: A postal agent who delivers postal item or device notices to addresses requesting them to come and pick up item(s) at the post office.

Rural postman: Usually a clerk or assistance clerk in remote village or commune who , on behalf of the post office , pick up or receive postal items from the post office and then delivers them to customers.

Perishable: A type of postal item than cannot kept for long or may be spoiled or damaged because of weather or delay in transit.

Delivery to addressee in person: A type of postal item that a customer is to receive in person at his or her residence. The item shall be charged at the resisted item service rate.

By air mail: A special service provide according to the need of a customer who

requests to have the item transported by air .,< AIR MAIL> or shall be stamped on such an item.

Acknowledgment of receipt: A pink sticker printed with ‘AR’ affixed to the back of mail .Upon receiving the mail ,the addressee signs to show that he or she has received it and the Post Office returns it to the sender without any extra fee. this advice applies only to registered item, parcel post, money order transfer and express items, and sender is notified of the date that an item has been delivered to the addressee.(It may also be applied to normal items if the customer wishes.)

Exchange in close mail: Closing mailbags for exchange between  relevant attaching the dispatch number , weight and type of the item in order to exchange them with other post office.

Using P O Box: A request to use a post office box that the post office has built and keep in a place under the control of the postal authority for holding postal items. Post office boxes have their own serial number and code number according to each area. Any customer who does not want personal mail home delivery or does not have a permanent address can rent a post office box as one’s own address and has one’s own key to open it in order to collect mail.

International Transfer office: Office with the right to close and exchange postal items with other countries. The only international transfer office in Cambodia is the Phnom Penh Post Office . Large countries have many international exchange offices. The U S A has such offices including SEATTLE , SANFRANCISCO , HONOLULU , etc.

Printed matter or: Newspaper , magazine and printing that are not meant for personal

Printed papers: Correspondence. Use only for disseminating information and sent unseal. If  it is in book form, it shall not weight more than 5 kilograms.

International Postal

Work-Flow: The postal processing work of each country that includes work ranging from posting items to delivering them to addressees. This work requires continuous collaboration with other countries as well to ensure the smooth process.

Dispatch: Dispatch is used to note/identify items or to track lost or delayed items.



Rate of mail : The determination of postal service charges between the Universal Postal Union and International Civil Aviation Organization at a rate of 0.439DTS/kg for the airline companies of member countries of the International civil Aviation. Compared to normal transportation service charge, it is far more concessionary.

Postal franking

machine impression : A kind of machine used to stamp the service charge on envelopes or special stickers of the post office, that are put on various postal items instead of using postage stamps.

Postal charge: A list of service charges determined by the Ministry of Posts and Telecommunications for customer using postal service . For international postal charges, they are calculate in compliance with the international Postal Convention and transportation service charges of airline companies who are member of the international civil aviation organization.

Postal money order

service charge: Commission receiver from customer money order transfer , charged as a percentage according to the amount of money.

Incidental postal

service charges : Extra charge for postal service requested by customer . It include by-air service, registered items, insure value and express service.

Postage stamps: Small printed paper with or without notched borders containing various pictures and postal tax. Only the post office  is authorized to print postage stamp.

Date stamp: A stamp used to indicate the name of the post office, date of the arrival and departure or to cancel postal items.

Sealing wax: A kind of round seal with an identity number for each exchange office used to seal in melted wax and attached to the ties to prevent breaking or opening of bags, packets or containers.

Bank note: A note such as a check issued by bank payable to bearer on demand but without circulating as money.

Items: Any material sent through a post office

Dissent items: Lost items send to a wrong destination/address by distributors. Such items may vary in nature , some being sent to a wrong destination by transportation companies.

Fragile items-

Handle with care: A special service at the request of the sender because the item is fragile. On the packet or box of such items,  there is picture of a glass or the word ‘Fragile-Handle with Care.’

Cumbersome: A kind of irregular parcel post item that cannot be folded or broken to fit certain size or put in a box or a bag. Such items need separate handling from other normal items and sender are required to pay an extra service charge.

Transit dispatch

  • A transport plane that does not land for deplaning until it reaches its destination. Items are enclosed in a postbag transiting a country.
  • Small quantity of postal items sent in a bag to a destination inside or outside the country.

Postage paid: A kind of postal items whose sender prepays for the service charge and sent according to the type of service requested by the sender. Such items do not require postage stamps. They are stamped TP (Taxe perçue) or PP (Port payé) instead.

Surface mail: Mail received or delivered by vehicle, train or boat.

Surface airlifted: Mail transported ;by air to a distribution city, where it is deposited into the mail stream for final delivery via surface mail.

Direct mail

marketing: Commercial promotion through a post office by distributing leaflets or through on formation technology facilities.

Insured value: A type of service in addition to other special service to guarantee transit items or parcel post items. A sender must declare the proper value of the items and items is sent in an amount agreed by the sending and receiving post offices. The sender is required to pay (service charge) to the post office at an agreed percentage and according to the value declared by the sender. If the items is lost, the post office shall be responsible for compensation in full base on the value declared.

Re-forwarded items: Items sent through a post office for forwarding to a delivering post office.

Insured items: Items whose real value is declared to a postal agent for taxation and service charge. The higher the  value declared, the more taxis charge, and compensation will also be made accordingly.

Cash on delivery: This requires an agreement between the post office of relevant countries to determine the payment. An addressee can request to purchase an item from another country by paying the cash when he/she receive the item. The post office will arrange the payment with the addressee.

Scrap: An item that cannot be delivered to the addressee or has no address for the sender or no name of the original country from which the item gas been sent. The sender informs the post office that he/she will abandon them if they are undeliverable and shall be kept as scrap. The contents of scrap shall be examined by a joint committee of Post and Customers to determine kinds of materials that must be destroyed (such as stale dated goods and other mail or documents )and kind of material that are still in good condition to be sold by auction, the income going to the state budget or distributed to orphans.

Government mail and diplomatic mail: Mail of the Ministry of Interior, Ministry of National Defense, judicial institution and Ministry of Foreign Affairs, that require separate arrangements from other postal items of the Ministry of Post and Telecommunications. The Ministry of Post and Telecommunications is responsible for arranging a special postal network for this but the relevant ministry shall not use it for personal business. For other ministries and institution, they shall use normal postal network.

Express items: A type of special service provided at the request of a sender or addressee who wants an item delivered urgently. This item is delivered through normal dispatch and the urgent delivery is applicable only once. When it cannot be delivered the first time, the item will become a normal item.

Potage free: A joint determination of service charge of the Universal Postal Union, by which service and discriminate service and discriminate service charge are not allowed for the following items from one country to another:

1.Sending of correspondence among post offices from one country to another.

2.An item send to or by a war prisoner or his representative through a post office shall be exempt from postal service charge.

  1. Literature for the blind is exempt from postal service charge.

However, incidental service charge such as air transportation charge remains the same.

Letter post items: There are five forms of letter post items :



3.Printed matter or paper

4.Small packet

5.Literature for the blind

Registered items :A type of special postal service where an item is recorded when it is receive by the post office from the sender and delivered to the addressee with his signature and ID number. The post office is responsible for the loss of such item by compensating $45. for an international registered item and 30,000 riels for a national registered item.

Air mail: Mail  sent and delivered to all destination by air.

Postal inquiry/ complaint: Right enjoyed by postal service users to complain of poor service or of damaged items. The complaint mush be filed within 6 months from the date of sending.

Prepaid postcard: A kind of card with a picture of postage stamps by the Ministry of Post and Telecommunications for customers to  purchase and write a short message without using stamp. It can be sent directly through a post office or through a public post office box.

P O Box: Mailbox installed at a post office for customer to rent and use as a place to receive various kinds of postal items. Customers without a permanent address or large estate or private organizations generally use P O Box. A customer may rent a P O box and hold the key to open the box to pick up his/her mail at any convenient time.



P O Box 1230

Phnom Penh,  Cambodia

Postcard: A kind of card made of hard carton with a limited size, with or without picture and space provided for writing a short message without using an envelope.

Regional post or restricted union: Establishment of postal communities in a geographical region with similar condition for smooth cooperation. The regional Post  is also part of the Universal Postal Union but it has its own favorable conditions and a separate constitutionality is required for each region. Today our country is part of the Asia-Pacific Postal Union with 28 member countries, called APPU.

Parcel post: A parcel of 2 to 30 or 50 Kilograms

Posting box: A public postbox of orange color located in a populate area for depositing letter for delivery inside or outside  the country. customers put stamps on their mail before inserting them into a posting box along a public thoroughfare. Postal agents come to collect the mail every day for forwarding to the intended destination.

Letter box: A post box installed in front of a private residence for receiving letter. The owner of the residence is the addressee.

General delivery (post restante): Use for an addressee who does not live at a permanent place or who come occasionally to visit a certain place. The addressee is required to show his/her passport or identify card when coming to receive personal mail at the post office where his/her general delivery mail has been received and pays the postal service charge.

For example:

Mr A,

General Delivery/ Post restante,

Phnom Penh Cambodia.

Monetary unit: Currency not in the form of money determined by the international monetary fund used for international settlement.

Mail bag, package and container; A bag or packet or box in which post items are put for delivery from one destination to another with a delivery warrant. Such bag, packets or boxes of goods shall be attached with destination labels sealed on the cover and closed with lead clips or sealing wax.

Post mark “logo” : Post office of each country have their own identity marks written in the Roman alphabet.

Postal network: Postal business operation including the accepting of items from sender and packing and delivering them to addressee.

Postal products: Generally include postcard, boxes for sending items and equipment for postal business operation.

Postal agent: A person who submits an application to the Ministry of Post and Telecommunications to be a sales representative for postage stamps or postal products in populated area where is no post office or, if there is a post office, the sales office is 500 meters away from the post office. The postal agent receives a commission proportional to the postal products that have been sold.

Franking machine: A machine designed to print an approved postal franking impression including the postal value and other information required or allowed by postal administrations. A machine that print postal indicia on pieces of mail, records the amount of postage given in the indicia and subtracts it from a total amount which has been paid at the post office and for which the machine has been set.

A pre-taxed envelope inserted into a stamping machine, which shows the service charge. The use of such stamps is easy but in shall be at the

Aerogramme: A printed paper on which one can write a message and that can be folded into a pre-stamped envelope, with space provided for addressing to someone inside the country. Additional postage is not required. However, nothing may be enclosed in an aerogramme.

Explosive Substances: A solid or liquid substance (or a mixture of substances)which is capable of exploding and causing damage to the surroundings, banned from conveyance through the post office.

Inflammable: Any kind of substance capable of being easily ignited and of burning

Substances: with extreme rapidity, banned from conveyance through the post office.

Content: Items, goods or documents, which are enclose or packaged in envelopes, parcel or boxes by senders.

Universal postal union: A world postal community established in 1874 in Berne. Switzerland. Currently the UPU has 189 member countries. Its headquarter is in Bern, Switzerland. The Kingdom of Cambodia became a member of the UPU is now a branch of the UN.

Refusal right of addressee: Every citizen has the right to refuse to accept an item when a postal agent delivers it to him or her or when he/she come to collect it at the post office. In this case, the item still belongs to the sender and the post office must return the item to the sender.

Postal service mail: The two kind of postal service, which include letter postal service and parcel postal service.

Express mail service: A modern postal service established with an international system. This kind of service guarantees the safety and quick delivery and distribution of items. All items are recorded using information technology and items sent by this service are given the highest priority.

Postal service payment: Delivery of money through a post office and telegraph inside or outside the country in the form of a postal money order or telegraph money order or information technology.

Postal service using telecommunications facilities: Postal service of modern technology by which mail or information is delivered through electronic or magnetic facilities in the telecommunication sector. Generally, this service include fax, telegram, teletype, electronic mail send through information technology.

Special service: Additional request for delivery of letter or packets such as registered items, insure value item, mail sent by air or other insurance for delivery of items.

Postal service mark lead: Used to seal ties of postbags, packets or boxes of goods. The lead is pressed by the post office to mark the identity of each post office and to prevent from opening or cutting of the bags, packets or boxes of goods.

Letter: Message paper, message packet or hand written  message, typed or printed message for interpersonal communication, that are enclosed with a maximum weight of 2 kilograms for international delivery and or less than 3 kilograms for national delivery.

Literature for the: It includes compact discs, cassettes special facilities created by school

blind: laboratories for the blind and Braille material, which are enclosed in a packet.

Label: Used to identify a destination to which a postbag or box of goods is delivered. The label is used to write or type the name of the post office that send and receive the item, and the weight of item.

Universal Postal Union Convention: Decision of member of the Universal Post Union that meets every 5 year. Each nation member of this organization ensures  that its post office will follow the decision in operating international postal service.

Private postal service operator and postal license: An application by an individual or entity to operate a postal service. After ensuring  that the individual or entity has the appropriate qualifications, the Ministry of Posts and Telecommunications issues a license for the applicant to operate his/her postal service.

International money order: Transferring of money from one country to another by customer who use this service. There are two types:

  • The sender come to collect the money in person.
  • The post office makes the arrangement.

Telegraph money order: Money order delivered by mean of telegraph or other telecommunication to ensure fast money transfer.